Established service with clear SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) in place. As healthcare industry natives, we know how to implement the right measures to fit every practice we work with. We guarantee a core SLA of 97% of calls forwarded to our service answered, and once integrated with your systems our virtual receptionists are trained in resolving your patients’ queries and taking care of their need during that first call - with the right balance of accountability firmly place between our team, yours, and your patients.

CliniCall's fundamental service promise is fully customisable to your needs, priorities, and workflow. We build relationships with our practices, so that every interaction our team has with your patients is indistinguishable from your on-site front desk team. Everything from your initial set-up and tailored integration solution, to hours of coverage, even which features and services you choose to take advantage of - CliniCall's virtual receptionists will be guided by comprehensive scripts which we have customised together to suit your practice and guarantee patient satisfaction.

Onboarding and set-up includes appointing a dedicated team member on both sides of the relationship - our office and yours - responsible for continuous communication, handovers, and handling any incidents that arise in a timely and responsive manner.

Our extensive experience guarantees seamless integration with your existing reporting, inter-communication and follow-up procedures - our ongoing relationship is maintained through daily and hourly open communication channels to suit your on-site team, and developed through in-depth weekly or monthly reporting and review sessions with your practice management.

CliniCall's motivated virtual receptionists are invested in your practice and in forming lasting professional relationships with you and your patients, old and new. As brand ambassadors for your practice, we can lead on patient outreach and engagement, with customisable website integration including livechat and social media channels available on a flexible basis to generate and meet demand that suits your practice needs and goals. Allow us to take the pressure off your overloaded front desk and unlock the value of your current systems - CliniCall can provide time and cost-sensitive solutions to gather and analyse valuable contextual data, as well as support upgrading, modernising and digitising of your systems.

Depend on us to take your lunchtime rush calls, your out-of-hours calls, or every call that would otherwise go unanswered. CliniCall’s virtual receptionist plans are entirely adapted to the needs of your practice, allowing you to secure professional, qualified virtual receptions when you need them - at a fraction of the salary cost of an on-site receptionist, for those hours where it’s impossible to attract quality reception support. If you need reception support one hour per day, every weekend morning, or round-the-clock, our team is waiting to help yours.

Ensure your patients can always reach you, last-minute, early morning, or whenever they need you. Patients who have missed just one primary care appointment have been shown to be 70%1 [Forbes link below] less likely to return at all within 18 months. Don’t allow clogged or overwhelmed phone lines to impact your patients' continuity of care - let CliniCall's friendly, professional support team be the engaging voice of your practice when you can't, converting new patients into loyal long-term visitors, and sustaining peak satisfaction among your patients for life.