Ireland’s only patient support centre set up by healthcare professionals for healthcare professionals
Focus on your patient care - we'll take care of the rest
As a primary care provider, your time needs to be reserved for direct patient care and management. It's vital that you can rely on a professional front desk team to effectively and safely handle your patient communications, scheduling and administration. But when your front desk is overloaded and overwhelmed, the first priority to drop when your receptionist is juggling several patient needs at once is always the same - the phones.
That’s where CliniCall can help
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CliniCall was designed and implemented from the ground up by an expert clinical and practice management team. CliniCall’s front desk support services were developed across a diverse network of Dental and GP clinics, as over recent years we have become increasingly aware of the need for a regional practice and patient phone support service in Ireland.
Our extensive experience in patient care means that when your front desk can't pick up the phone, our virtual support team has the clinical background to be there for your patients just as we’re there for our own.
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Our virtual receptionists are already trained to healthcare industry standards, and have the necessary experience to integrate seamlessly with your existing practice management software and systems. We can provide any level of support that you need – whether that’s a round-the-clock approach, or targeted call-answering services for your desired hours only.
CliniCall's specialised, seasoned support team is available on a fully flexible basis. Our service is tailored to suit your clinic’s specific needs, so that we operate as an extension of your own reception team, multiplying your front desk capacity and guaranteeing your patients’ calls are always answered – promptly, professionally, and every time.
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It's a dangerously common fallacy to believe that a patient who doesn't phone back when we miss their call, must not have been important. We know from experience that every call is important.
But new patients are put off when they reach your voicemail, or a never-ending dial tone. And research into the importance of continuity of care shows the average Irish patient does not consider a clinic their main provider until they have visited and received care on four separate occasions.
Even for long-term patients, frequently missed calls aren't merely a matter of inconvenience; consistent access barriers to their GP or Dentist – to make or reschedule an appointment, or seek essential clarification ahead of their upcoming visit – will always demotivate your more vulnerable or at-risk patients first, making timely intervention and continuous monitoring more difficult.
Indeed, particularly pronounced in older patients or those with mental health conditions, studies have demonstrated a heightened association between frequently missing appointments and a greatly increased risk of negative health outcomes, including increased mortality.
We can extend your front desk capacity in the way that works for you
Whether you are missing calls from new urgent care cases in the early hours, or constantly fielding complaints from long-term patients who can never reach your office at peak times
