Complete patient support centre for your practice

As Ireland’s only dedicated Patient Support Hub for the Medical and Dental fields, CliniCall’s professional, qualified team get to work as an extension of your own office

How does CliniCall work?

  • Calls In & Out

    Patient calls will no longer go unanswered with our expert team ready to take, make, and transfer your phones whenever you can't - our team is fully flexible and available 80 hrs/week, so you only pay for the cover you need

  • Appointment Scheduling

    New and long-term patient appointments booked by phone, livechat or directly via website following your preferred blocking or scheduling system - never waste clinic time with gaps in your schedule again

  • Detailed Messages

    Our team are trained to resolve patients' support and enquiry needs during that first call and when needed to create detailed messages using your own team's preferred handover, request and escalation channels

  • Virtual Receptionist

    Our dedicated and experienced receptionists are an extension of your front desk - fully integrated into your existing systems and operations with ongoing accountability reporting; we treat your patients as well as you would yourself

  • Payment Control

    Easily track and manage your virtual payment collections including deposit schemes, remote consultation, arrears follow-up, PCRS claiming - quick and seamless turnaround guaranteed via Genesys, our secure cloud-based phone and banking system

  • Compliance Management

    Data Protection team ensuring all CliniCall virtual receptionists are brought through compliance training and every software and IT solution used is HIQA, DPA & GDPR and PCI compliant, meaning you can rest assured that practice and patient information is kept safe, secure, and confidential

Extend your Front Desk capacity

Your clinic’s time is a precious, finite resource

Our expert team are on hand to support you and your patients at any hour – take back control of your time and never miss a moment with your patients again

With experienced healthcare receptionists ready to greet every patient call with empathy, professional knowledge and expert training in handling Medical and Dental queries, we are here to make sure you stay connected to your patients when they need you most

Let CliniCall be your partner in answering your patients’ needs

Meet our Team

CliniCall has already guaranteed an average call answer rate of 97% connected and resolved patient support calls during peak clinic hours, across all GP and Dental clinics in our network.

To find out what CliniCall can do for you and your patients, contact us today to speak to one of our relationship representatives and discuss your specific Practice and set-up needs today

 

The CliniCall team draw on extensive experience in diverse Medical and Dental environments, including the clinics we support right now:

CliniCall is here to help you support your patients

 

Speak to one of our relationship managers today to discuss your front desk support needs, and never miss a patient call again: