Your Welcome Call with our Relationship Manager allows us to consult on your Practice’s unique needs and goals, so that we can recommend the perfect integration solution that’s tailored to your specific service requirements and time demands.

With a clear picture of your typical call pattern, the systems and software you prefer, any additional add-on services beyond call answering that can benefit your clinic, we can walk you through a detailed onboarding plan for your Practice and can have our extension of your front office set up within 48 hours.

We have a variety of plans to suit every workflow and practice load, and can provide you with a custom quote based on your Practice systems and needs during your Welcome Call, based on a per call or per minute billing – the choice is yours, and your plan can be adapted later as your business grows and develops.

We work with you to find cost-sensitive, effective solutions to integrate seamlessly into your existing systems and software. There is no need to re-train and invest in any new practice management software or workflows, and CliniCall will always coordinate with you any initial costs of any new licences to be activated. Our team and operations are fully data and confidentiality compliant, and the final agreement of a systems integration plan that works for you and your Practice will always include a full assurance of accountability and transparent governance clause.

Alternatively, we are delighted to support you in upgrading, modernising or digitising your existing systems and operating procedures if that would be of benefit - we will listen to your needs during onboarding and propose a seamless migration and integration plan to suit and satisfy you and your on-site front desk team to help you fully unlock the potential of every system and staff time.

Once the agreed systems plan is in place your dedicated CliniCall virtual receptionist will be ready to start taking your Practice calls within 24 hours. We are dedicated to ongoing, developing relationships with the practices we support, and our virtual receptionists get to know your Practice personally to become just like a member of your own front desk team.

We offer fully customisable scripts for every patient support situation, ensuring that when we take your patients’ calls they will receive the same excellent service and care as they would from your on-site receptionists.

Your virtual receptionist will be experienced in the PM software and systems of your Practice, and will seamlessly follow your established blocking and scheduling system when recording appointments, all SOPs regarding recording notes or queries attached to patient charts, and will communicate with your on-site team using preferred channels to ensure appropriate real-time handover and continuity.

A schedule of open hourly or daily communication is put in place with your Practice Manager or Scheduler, as well as long-term review and feedback weekly or monthly governance check-ins – completely to suit your practice calendar.

Our plans are fully flexible and customisable to your needs, and that includes our service offering to you. Our fundamental guarantee will always be the same: a minimum of 97% of all calls forwarded to CliniCall answered and resolved within that first call contact. But when you need us, we can go much further.

We can handle those all-important follow up patient interactions with our Outbound Calls service. Let us clear that backlog of appointment confirmation calls to avoid last minute cancellations, reach out to your DNA patients to get them back in the schedule and back into care, follow up on remote payments, take deposits and action claims and insurance checks securely and safely, and even manage your daily schedule, responding proactively to change to fill any gaps and ensure your clinical staff are never faced with an empty chair again.

And talk to us at set-up or at any time about our additional services, such as Social Media, Website Integration and Livechat support services. Our professional, industry-knowledgeable agents are key to our building ongoing relationships based in our shared dedication to achieving success. Our team are excited to help your business engage patients through all-new channels, helping patients find you and make contact how they are most comfortable – your virtual receptionist can be a brand ambassador for your business, one who goes the extra mile and converts online engagement into new patients.

Item descripAdapt, change, scale up or scale down your plan with CliniCall at any time. You are in complete control of your plan and can make changes to which calls we answer and when quickly and easily – choose to only send your overflow calls our way, turn on extra cover during busy lunch hour rushes or to keep the phones on during annual leave, or let us handle every one of your front desk calls. We’re here to support your business so that you can support your patients.

Adaption can also sometimes mean what worked for you in the past no longer does, and of course if the time comes when you no longer need us, the process of disconnecting from CliniCall is just as smooth and secure as the setup. Our access to your systems will be fully and finally blocked, with any ongoing licensing or other PM software returned to your on-site control. Under no circumstances is any Practice data ever stored locally with CliniCall, but a final peace of mind check is carried out by our Compliance and Data teams to ensure that no access or confidential or proprietary information remains on our side. Your team will be sent any final outstanding reports or call data, and the entire process is complete within 24-48 hours.