Call today to discuss your Practice’s unique needs and goals with our Relationship Manager, so that we can recommend the perfect integration solution that’s tailored to your specific procedures, service requirements and time demands.

With a clear picture of your typical call pattern, the systems and software you prefer, any additional add-on services beyond call answering that can benefit your clinic, we can then walk you through a detailed onboarding plan for your Practice and can have our extension of your front office set up within 24 hours.

We have a variety of plans to suit every workflow and practice load, and our Relationship Manager will provide you with a custom quote based on your practice systems and needs, based on a per call or per minute billing – the choice is yours, and your plan can be adapted later at any stage, as your requirements change or the goals of your Practice develop.

We work with you to find cost-sensitive, effective solutions to integrate seamlessly into your existing systems and software, including your existing Practice Management software. There is no need to re-train and invest in any new PM or appointment software or workflows, and clinicall will always coordinate with you any initial costs of any new licences to be activated. Our team and operations are fully data and confidentiality compliant, and the final agreement of a systems integration plan that works for you and your practice will always include a full and transparent accountability and governance clause.

Alternatively, we are delighted to support you in upgrading, modernising or digitising any of your existing systems and operating procedures if that would be of benefit - we will listen to your needs during onboarding and propose a seamless migration and integration plan to suit and satisfy you and your on-site front desk team to help you fully unlock the potential of your system and staff time resources.

Once the agreed systems plan is in place your dedicated CliniCall virtual receptionist will be ready to start taking your Practice calls within 24 hours. We are dedicated to building ongoing, developing relationships with the practices we support, and our virtual receptionists get to know your Practice personally - its needs and existing team, patient care values and procedures, and workflows - becoming just like a member of your own front desk team.

We fully customise per your exact instructions the guidance scripts your virtual receptionist will use for every patient support situation - ensuring that when we take your patients’ calls they will receive the same excellent service, information and care as they would from your on-site receptionists. We can also handle sales calls, pharma or medical rep queries and all non-clinical inquiries and forward or screen these calls strictly as directed, to save you and your staff from unnecessary interruptions and reserve your clinical time for what matters.

Your virtual receptionist will be up-to-date on relevant local and national services as appropriate, and experienced in the PM software and systems of your Practice, and will seamlessly follow your established blocking and scheduling system when recording appointments, all SOPs regarding recording notes or queries attached to patient charts, and will communicate with your on-site team using preferred channels to ensure appropriate real-time handover and continuity.

A schedule of open hourly or daily communication is put in place with your Practice Manager or Scheduler, as well as long-term review and feedback weekly or monthly governance check-ins – completely to suit your practice calendar.

Our plans are fully flexible and customisable to your needs, and that includes our service offering to you. Our fundamental guarantee will always be the same: a minimum of 97% of all calls forwarded to CliniCall answered and resolved within that first call contact. But when you need us, we can go much further.

We can handle those all-important follow up patient interactions with our Outbound Calls service. Your virtual receptionist can confirm appointments to avoid last-minute cancellations, especially for those high-demand early morning and lunch time spots, reach out to your DNA patients to get them back in the schedule and back into care, action remote or phone payment calls, contact and schedule patients recommended for follow-up, and respond to patient queries or communicate messages from clinical or administration staff to patients precisely as requested.

And if you are interested in maximising your clinic’s availability to your patients, talk to us at set-up or at any time about our additional services: Social Media, Website Integration and Livechat support. Our professional, dedicated team is excited to help your business engage patients through all-new channels, even supporting the setup of brand-new business Social Media, helping new and existing patients to contact you how and when they are most comfortable. Your virtual receptionist can take patient appointments, answer non-clinical queries and take and transfer messages quickly and easily by Livechat linked to your Practice’s website or online presence, ensuring high patient satisfaction and peace of mind with a speedy, reliable response.

Adapt, change, scale up or scale down your plan with CliniCall at any time. You are in complete control of your plan and can make changes to which calls we answer and when quickly and easily – choose to only send your overflow calls our way, turn on extra cover during busy lunch hour rushes or to keep the phones on during annual leave, or let us handle every one of your front desk calls. We’re here to support your business so that you can support your patients.

Adaption can also sometimes mean what worked for you in the past no longer does, and of course if the time comes when you no longer need us, the process of disconnecting from CliniCall is just as smooth and secure as the setup. Our access to your systems will be fully and finally blocked, with any ongoing licensing or other PM software, and any linked website or social media channels, returned to your exclusive on-site control.

Under no circumstances is any Practice data ever stored locally with CliniCall, but a final peace of mind check is carried out by our Compliance and Data teams to ensure that no access or confidential or proprietary information remains on our side. Your team will be sent any final outstanding reports or call data, and the entire process is complete within 24-48 hours.